Question: How Do I Reset My Ubisoft 2 Step Verification?

How do I unlock my Authenticator?

Open the Authenticator App on your cell phone.

3.

Enter the 6-digit code from the app into the Validation Screen shown below: Page 4 Unlocking Users using the Authenticator App 3 4.

Enter a new password for your user..

How do I restore my authenticator to a new phone?

How to move Google Authenticator to your new phoneOn your new Android or iPhone, download and install the Google Authenticator app. … Using a PC or Mac, open Google’s webpage for two-step authentication and log in. … Click on either “Android” or “iPhone” based on what kind of phone you are using, then click “Continue.” The next screen should show a barcode or QR code.More items…•

Why can’t I log into my Ubisoft account?

Make sure that the Ubisoft Connect is not set to offline mode. Check that Ubisoft Connect PC is not running into connectivity issues. Make sure you are using the right credentials for your Ubisoft account. Resetting your password may resolve any authentication issues.

Why is my 2 step verification not working Ubisoft?

In the event your Google Authenticator app is generating incorrect 2-Step verification codes, you can try a few things. Should the issue persist after completing these steps, please try disabling 2-Step verification temporarily using your recovery codes and then setting it up again.

How do I transfer my Ubisoft Authenticator to my new phone?

To use another device as your method of authentication, you need to transfer your codes. You can make changes to the verification method or disable the 2-Step verification at any time. Note that you also have the option to manage trusted devices. Do not hesitate to contact us if you have any questions.

How do I find my Google Authenticator key?

Your old Android phone with Google Authenticator codes….On your new phone, install the Google Authenticator app.In the app, tap Get Started.At the bottom, tap Import existing accounts?On your old phone, create a QR code: … On your new phone, tap Scan QR code.More items…

How do I restore my Google Authenticator without a key?

Where Do I Find My Lost Google Authenticator key?What is Google Authenticator?How do I use it?What if I lose my Google Authenticator key?Use a backup phone. If you have a backup phone listed Google can send the codes to it in the event you lost your main one.Sign in from your computer. … Get a new phone. … Fill out an account recovery form.

How do I get a 2 step verification code for Uplay?

How do I enable 2-Step Verification to secure my Ubisoft account?Go to the Ubisoft Account website, log in with your account details and navigate to Security Settings. … Please follow the steps in the email.Click on the Get Started button.Download the Google Authenticator app for your smartphone.More items…•

How do I get a recovery code?

For iOS / Android devices:Log in to your account via your iOS / Android device.Go to “Settings”.Press “Recovery code”.Note down the recovery code and keep it in a safe place.

How do I get my Ubisoft recovery code?

Recovery codes are unique, single-use codes you receive when you set up 2-Step verification on your account. You will receive these recovery codes in an email from AccountSupport@ubi.com with the subject line 2-Step Verification Recovery Codes. If you cannot find this email, we recommend checking your SPAM/Junk folder.

How do I recover my authenticator account?

To recover your informationOn your mobile device, open the Microsoft Authenticator app, and select Begin recovery from the bottom of the screen.Sign in to your recovery account, using the same personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.

What do I do if I lost my Google Authenticator?

If you have lost or your phone was stolen, anyone may now generate new tokens using your Google Authenticator app. Yes, they are useless without the password but don`t take the risk and reset the Authenticator App in your Google Account 2-Step Verification settings.

How do I get my Uplay verification code?

To enable 2-Step Verification on your smartphone or tablet:Navigate to the Account Management website, and log in to your Ubisoft account.Click on the Security tile.Navigate to the 2-Step verification section.Click on the Activate button.Click on the Google Authenticator tab.Click on the Choose button.More items…

What is the secret key for Google Authenticator?

The secret key (seed) is a unique 16 or 32 character alphanumeric code which is generated during the token enrollment. It is used to generate OTPs – one time passwords. The server and Google Authenticator both know the same secret key and based on it they generate the same OTPs.

What does your key mean on Google Authenticator?

When you set up an authenticator app with a website, that site generates a secret key – a random collection of numbers and symbols – which you then save to the app. The site usually shows you that key in the form of a QR code. When you scan that with the app, the key is then saved to your phone.